Letters to the operators of family-run businesses. Written by Jay, sent without a sales pitch attached.
A note to family-owned funeral homes about the line item nobody puts on the books.
A note to fleet operators on the moment your brand actually gets judged — and what your drivers know that you don't.
A note to independent hotel GMs about the procurement window that opens in February — and quietly closes in March.
A note borrowed from a year of working with tribal cultural offices — for any business that owns a brand and wonders why their visual identity keeps drifting.
A note to private-club GMs on the procurement coordination cost that doesn't show up on any invoice — and the Saturday in April when it shows up everywhere.
The Journal is read most often by owners and operators who never become customers. That is the readership we built it for. If you want the next letter when it ships, find us at the bottom of any letter page.